Mayday Graphic Products Returns Policy

Mayday Graphic Products - Cancellation & Damaged Goods & Returns Policy

In the unlikely event that an order is lost, damaged, delayed or faulty we will not be liable for any damages or losses beyond that of replacing the damaged goods.If for any reason you are not entirely happy with your order:

(a) you can notify us by email before we have dispatched the goods to you; or phone us on 01284 701571.

(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause (c) below.

(c) Returns Procedure, please follow the procedure below when returning goods to us.

Incorrect or Missing Goods - If you have received incorrect or missing goods, we must be notified immediately on delivery or within 24 hours of delivery to validate any claim. In these cases, we reserve the right to the management’s opinion on whether you qualify for a claim.

Damaged/Faulty Goods - When the courier arrives, the customer must check the package before signing for it.

All deliveries will be confirmed as received in good condition, unless you specifically sign including the words 'damaged'. 'Unchecked' will not be accepted as a valid status.You can either sign as ‘damaged’ or refuse to accept the item – the goods will be returned to us to process a claim subject to these terms and conditions & exceptions. Or you can sign as 'damaged' and accept delivery - we must be notified immediately or within 24 hours of delivery to validate any claim.Place any damaged goods in a safe place with the original packaging, as we will need to inspect the damage. If we cannot examine the goods we will not be able to process a claim. We will require pictures clearly showcasing the extent of any damage via email or post.

For incorrect, faulty or damaged goods, we will reimburse the cost of you returning the goods back to us only if the cost has been agreed with our Customer Services Department via email first and after the management’s inspection. We strongly advise that you use a recorded delivery service. If a recorded delivery service is not used and the goods do not reach us, we cannot be held responsible for the cost of the goods.

Refunds can be in the form of a credit or made to the card used for payment.

In all cases if a third party signs for delivery the customer is still liable and covered by these terms & conditions.Where goods are returned to us by couriers due to non delivery because of customer error e.g. the customer entered incorrect shipping details, did not arrange a redelivery or collection, we will treat this the same as customers returning goods as unwanted/mind changed and so in accordance with the distance selling regulations we will provide a full refund but charge you for the direct cost incurred of return delivery.In accordance with the Distance Selling Regulations, if you change your mind or feel the goods are unsuitable for you, we will arrange to refund the full cost of your order subject to receiving written notification from you. The cancellation rights end seven working days after the day on which you received the goods. You must take reasonable care of goods to be returned and return them to us within 7 days of you taking delivery. Goods should be returned still in a new, unopened and unused condition, with original packaging. The customer must bear the cost of returning the goods to us. We strongly advise that you use a recorded delivery service and pack the goods securely to avoid damage in transit. If a recorded delivery service is not used and the goods do not reach us or are damaged in transit, we cannot be held responsible for the cost of the goods. If we agree to collect the goods from you then we reserve the right to charge you for the direct cost incurred for the recovery. Any refunds will be made to the card used for payment only and within 30 days of cancellation.

 

Copyright Mayday Graphic Products Ltd, all rights and trademarks acknowledged.